Terms and Condtions
BEANS MEDIA
Terms and Conditions
Event Ticketing Platform - Beans Media
Effective Date: 18 June 2025 | Governing Law: Laws of India | Jurisdiction: Chandigarh, India
1. Agreement to Terms
These Terms and Conditions ('Terms') constitute a legally binding agreement between you ('User', 'Ticket
Holder') and Beans Media ('we', 'us', 'Organiser') governing your access to and use of our event ticketing
platform ('Platform') and your purchase of tickets for events organised or hosted by Beans Media.
By accessing the Platform or completing a ticket purchase, you confirm that you have read, understood,
and unconditionally agree to be bound by these Terms and all policies incorporated herein by reference,
including the Privacy Policy and Cancellation and Refund Policy.
These Terms are subject to applicable laws of India including the Indian Contract Act, 1872, the
Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information
Technology Act, 2000, and the Payment and Settlement Systems Act, 2007.
2. Eligibility
You must be at least eighteen (18) years of age to independently purchase tickets on this Platform.
Persons below eighteen (18) may attend events only with a ticket purchased by a parent or legal
guardian who accepts these Terms on their behalf.
By completing a purchase, you represent and warrant that all information provided by you is accurate,
current, and complete, and that you have the legal capacity to enter into a binding contract under Indian
law.
3. Ticket Purchase and Pricing
All ticket prices are listed in Indian Rupees (INR). The total amount payable at checkout is broken down
as follows:
• Face value of the ticket (for example, General Admission: Rs. 200.00)
• A service fee charged by Beans Media (for example: Rs. 5.00)
• Any applicable Goods and Services Tax (GST) as per prevailing government rates
The complete price breakdown is displayed clearly on the checkout page before payment confirmation.
By completing payment, you acknowledge and accept all charges as displayed.
Beans Media reserves the right to revise ticket prices and service fees at any time prior to completion of
your transaction. Once payment is confirmed, the price will not be altered.
4. Payment ProcessingAll payments on this Platform are processed securely by Razorpay Software Private Limited ('Razorpay'),
a Reserve Bank of India (RBI) authorised payment aggregator. By making a payment, you also agree to
Razorpay's Terms of Service and Privacy Policy.
Beans Media does not store, access, or process your payment card details, UPI VPA, net banking
credentials, or any other financial authentication data. All such data is handled exclusively by Razorpay in
compliance with applicable RBI guidelines and PCI-DSS standards.
In the event of a payment failure or processing error, please contact your bank or payment provider in the
first instance. If you believe you have been incorrectly charged, please contact our Grievance Officer at
contact@beans.media with your transaction reference.
5. Ticket Delivery
Upon successful payment, your ticket, QR code, and booking acknowledgement will be delivered to the
email address provided at the time of registration.
You are solely responsible for ensuring that the email address provided is accurate and accessible.
Beans Media shall not be liable for non-delivery of tickets due to incorrect email addresses, spam or junk
mail filters, inbox storage limits, or any failure of your email service provider.
Your QR code is your proof of entry and must be presented at the venue in digital or printed form for
scanning. Beans Media reserves the right to require additional identity verification at the venue entry
point.
6. Non-Transferability and Anti-Resale Policy
Tickets purchased on this Platform are strictly personal and non-transferable. Each ticket is valid
exclusively for the individual(s) named or associated with the booking at the time of purchase.
The resale, subletting, auctioning, brokering, or commercial redistribution of tickets through any channel
is strictly prohibited. Any ticket obtained through unauthorised resale or a secondary market platform will
be declared void and the holder will be refused entry without refund.
Beans Media actively monitors for fraudulent or scalped tickets and reserves the right to cancel any ticket
it reasonably believes has been transferred or resold in breach of these Terms, without prior notice.
This restriction is consistent with guidelines issued by the Ministry of Consumer Affairs and applicable
provisions of the Consumer Protection Act, 2019.
7. Admission and Event Conduct
Entry to any event is subject to valid QR code verification at the venue. Beans Media and venue
authorities reserve the right to refuse entry or eject any person who:
• Presents an invalid, duplicate, void, or tampered QR code
• Is found to be in possession of a transferred or resold ticket
• Behaves in a disruptive, offensive, threatening, or unlawful manner• Is under the influence of alcohol or controlled substances causing disturbance to other attendees
• Violates any venue-specific rules, fire safety regulations, or applicable law
No refund will be issued in the event of refusal of entry or ejection for the above reasons.
Recording of film screenings by any audio, video, photographic, or digital means is strictly prohibited
under the Cinematograph Act, 1952 (as amended by the Cinematograph (Amendment) Act, 2023).
Violation may result in immediate removal from the venue and referral to law enforcement.
8. Intellectual Property
All content on this Platform including event listings, images, branding, logos, text, and design elements
are the intellectual property of Beans Media or its licensors, protected under the Copyright Act, 1957 and
applicable Indian intellectual property law.
You may not reproduce, distribute, modify, publicly display, or commercially exploit any content from this
Platform without the prior written consent of Beans Media.
9. Limitation of Liability
To the maximum extent permitted by applicable Indian law, Beans Media's total aggregate liability to you
in connection with any event, ticket purchase, or use of the Platform shall not exceed the total amount
actually paid by you for the relevant ticket(s).
Beans Media shall not be liable for any indirect, incidental, consequential, special, or punitive damages,
including loss of profit, loss of data, or loss of enjoyment, arising from your use of the Platform or
attendance at events, except to the extent such liability cannot be excluded by law.
Nothing in these Terms limits or excludes liability for death or personal injury caused by Beans Media's
negligence, or for fraud or fraudulent misrepresentation.
10. Force Majeure
Beans Media shall not be in breach of these Terms or liable for any failure or delay in performance of its
obligations arising from circumstances beyond its reasonable control, including natural disasters, acts of
God, pandemic, epidemic, government orders or directives, civil unrest, fire, flood, power outages, or
failure of third-party service providers.
In such circumstances, Beans Media will notify affected ticket holders at the earliest opportunity and
communicate available remedies in accordance with the Cancellation and Refund Policy.
11. Governing Law, Jurisdiction, and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform
shall be subject to the exclusive jurisdiction of the courts at Chandigarh, India.Before initiating any legal proceedings, you agree to first raise your concern with our Grievance Officer
and allow a period of thirty (30) days to address the matter.
Disputes falling under the Consumer Protection Act, 2019 may also be referred to the appropriate
Consumer Disputes Redressal Commission having jurisdiction over the place of your residence or the
place of the transaction.
12. Grievance Redressal
For any queries, concerns, or complaints regarding these Terms, your booking, or the Platform, please
contact our Grievance Officer:
Grievance Officer Details:
Name: Kunal Walia
Designation: Founder, Beans Media
Email: contact@beans.media
Phone: +91 97797 22217
Address: 13, Highland Society, Baltana, Zirakpur, Punjab - 140604, India
We will acknowledge your complaint within forty-eight (48) hours and endeavour to resolve it within thirty
(30) days of receipt.
13. Amendments
Beans Media reserves the right to amend these Terms at any time. Amendments will be posted on the
Platform and, where material, notified to registered users via email at least fifteen (15) days prior to taking
effect. Your continued use of the Platform following such notification constitutes acceptance of the
revised Terms.
These Terms and Conditions are effective as of 18 June 2025. Governed by the laws of India. Jurisdiction: Chandigarh, India.
Contact: Kunal Walia, Founder, Beans Media | contact@beans.media | +91 97797 22217